Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 7 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

Custom and personalized orders

I will gladly entertain ideas for custom orders. However, I will not use copywrited images or copy another maker's work for any collars. This includes, but is not limited to, famous brand logos, popular movie/cartoon characters, and spot/stud patterns unique to another collar maker. If you have original artwork you would like me to incorporate into your design, I will gladly do so as long as you are the artist or you have permission from the artist to use them image. I also know plenty of artists who would be happy to help me make artwork for your custom piece for an additional fee.

Care instructions

Leather collars:
All collars are hand dyed. To extend the life of your collar, please avoid excessive sun exposure. Do not use anything containing alcohol on your leather collar. It may effect the color or finish. Clean your collars using liquid glycerine saddle soap and a soft bristle brush. If your collar has cut outs, you can use a toothbrush and a bit of water with the saddle soap to clean the canvas or webbing inlay. Wipe away excess saddle soap, and allow leather to dry. Use a soft flannel cloth to buff in a wax based leather conditioner, avoiding the cotton inlays. Allow a thin layer to sit on the leather for an hour or so to penetrate the leather. Then buff away the excess until you get a natural shine.

How do I request a custom order? Do you have a waiting list?

If you are interested in placing a custom order for any of our shop items, please send the shop a message. I currently have a running waiting list for custom collar orders, and I only work on a limited number of pieces at a time. I can also take a limited number of orders for custom dyed rope leashes, custom tug toys, personalized bandanas, and harness patches every month. If you are interested in any custom or personalized pieces, please take a look at our samples listings.

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